TOR: Optimization Services for the Call Service Department of the Migration and Citizenship Service
We are seeking applicants for the provision Optimization Services for the Call Service Department․
The Contractor will be responsible for the following activities:
The Contractor will be responsible for the following activities:
1. Monitoring and Quality Evaluation Framework Development
- Framework Development
- Training and Feedback
2․ BOT Integration for Standard Response
- Automated Response System
- Call Queue Management, Routing and Callback
- Security & Compliance
Interested candidates should submit their application to procurement.armenia@peopleinneed.net, including their CV outlining experience in the respective field, technical proposal including timeline (max. 3 pages) and estimated budget for the service in AMD.
Deadline: Applications must be submitted by 26 February 2025, 18:00. Late submissions will not be considered.
Application Form: Download
Deadline: Applications must be submitted by 26 February 2025, 18:00. Late submissions will not be considered.
Application Form: Download